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Privacy Policy

This policy is effective of February 28, 2013.

Dormeo North America is committed to protecting your privacy. The policy below outlines the information we (i) may collect about you; (ii) how it may be used; (iii) how it is protected; how we may communicate with you; and (v) how you may opt out or otherwise control the information provided to us.

Policy Agreement

When you visit our website, by requesting a brochure or other product information, or by purchasing our products directly from us either on this website or by phone, you are agreeing to these policies

Information That is Collected

We may collect either personal information or non-personal information from this website and when you call us.

Personal and Non-Personal Information

Personally identifiable information may include your name, billing address, shipping address, email address, credit card information, phone number and product purchase information. We share your name, addresses, email address, phone number and purchase information with our affiliates, including, but not limited to, our order processing center, mail centers, and shippers, in order to process and send the items you have ordered, brochures you may have requested, and, to send emails and other mailings to you. If you do not want to receive mail or emails from us, see Control Your Information below. We also share your credit card information with our order and credit card processing centers.

Non-personal information is information that is not identifiable and may include information that is collected when you visit our website and the types of purchases you make. This non-personal information does not contain personally identifiable information about you, and it may be shared with our website administrator and/or other external technical, marketing, and advertising vendors.

Visiting our website

When you visit our website, we collect information including what pages you visit, your IP address, web browser (Internet Explorer, Safari, Chrome, etc.) and type of computer you are using (PC, Mac, tablet, etc.) by using Internet technology that is commonly available such as cookies and action tags. This helps us to keep our website up-to-date and provide information that is most relevant to our customers. By using cookies, we create an easier website experience. For example, cookies are used to remember products in your shopping cart when you re-visit our site at a later time. We may also use cookies through our technical, marketing, and advertising partners to track your interests and provide ads that we believe you may find useful based on your visits and interests. You may accept or decline cookies by modifying your browser settings. However, by declining, some website features and functionality may not be accessible to you which may affect your ability to efficiently use our website. We use action tags to measure marketing and advertising campaigns, to track pages that are visited, and to determine if the visit resulted in a purchase. Our technical, marketing, and advertising partners may utilize this information to serve banner ads to your browser that you may find useful.

Ordering from our website

When you order a product by placing an order on this website or calling us, we collect personal information as stated above. We collect this information so we can process your order, receive payment and ship your order. The personal information you provide may be combined with other information about you from third-party vendors and affiliates to assist in the marketing of our products.

Requesting brochures and other materials

When you request a brochure or sign up for promotional mail and emails, we may collect personal information, which may include your name, mailing address, email address and phone number so we can contact you with product information and special promotions.

Registering your warranty

When you register your product warranty with us, we will collect personal information, as well as information about the item you purchased. This may also include lifestyle and survey-type information to help us understand our customers better.

Sharing Information

When you post, share, or otherwise contribute testimonials, communications, or other content on this website, or share information in our social media spaces such as our Facebook, Twitter, Pinterest, YouTube and blog, we may collect some personal information, including your name and email address. This helps ensure we are providing reliable and truthful feedback. However, the respective social media spaces utilize their own privacy policies for collecting and using personal and non-personal information. These privacy policies should be reviewed separately and we encourage you to do so.

Sharing information allows you to provide opinions and suggestions about our products with friends and social media communities. Personal or non-personal information shared in a social media network may be used by the social network company or host that may result in the information being made public.

Any links that lead to external websites or unaffiliated social media spaces should not be construed to mean that we have endorsed the external websites or social media outlets. Furthermore, these external websites and social media spaces do not operate under our privacy policies. Their respective privacy policies for collecting and using personal and non-personal information should be reviewed separately and we encourage you to do so.

Reviews & Forums

When you post, share, or otherwise contribute reviews, testimonials, communications, or other content on this website, or share information in our social media spaces such as our Facebook, Twitter, Pinterest, YouTube and blog, we may collect some personal information, such as your name and email address. This helps ensure we are providing reliable and truthful feedback. Your reviews may be posted using your name (if you choose to provide it), on the website. Please remember that any information that you provide in these comments areas is accessible to anyone viewing the website, and you should exercise caution when deciding to disclose any personal information.

We may also collect any comments, suggestions and other feedback you provide as postings in these forums. We may use your comments, suggestions or feedback to monitor and/or improve our product and service offerings and our website. Please note that the respective social media spaces utilize their own privacy policies outlining the way in which they collect, use disclose and otherwise manage personal information. These privacy policies outlining the way in which they collect, use, disclose and otherwise manage personal information. These privacy policies should be reviewed separately and we encourage you to do so.

Sharing information allows you to provide opinions and suggestions about our products with friends and social media communities. Personal or non-personal information shared in a social media network may be used by the social network company or host that may result in the information being made public.

Releasing your Information

We may provide personal information when complying with applicable laws and regulations, or requested by a governmental or legal entity. We may also release personal information to enforce or apply our Terms of Use and other agreements, or protect the rights, safety, or property of Dormeo North America, our customers, employees or others.

Control your information

After you provide personal information to us, you can add to, change or remove what we have on file for you. Please contact us by phone, email or mail:

Phone: 1-855-4DORMEO (Select 1 for Customer Service)

Email: customer.info@dormeona.com

Mail:
Dormeo Octaspring
1901 10th St.
Suite 500
Plano, TX 75074

Service vendors

We may engage authorized, external vendors to provide services to us such as operating our website, order-taking, customer service, processing payments, shipping, sending emails, surveys, marketing and advertising. These companies have access to personally identifiable information specifically needed to implement their services, but they may not use it for other purposes.

In the event we use technologies referenced in “Visiting our website” above for advertising purposes, we do not provide personal information to external vendors. However, by visiting our website, and viewing or clicking on ads, these external vendors may collect information and use it when servicing or otherwise providing advertisements. Third party cookies and action tags are subject to the privacy policy of the respective company utilizing them. For information about opting out of third-party cookies, visit: www.networkadvertising.org

Business transfer

In the event we sell, transfer, merge or assign our business, or buy other businesses or subsidiaries, personal and non-personal information, may be transferred as a business asset.

Protecting your privacy

We are committed to protecting your privacy. We have implemented appropriate security measures to protect the personal information you provide us against unauthorized access or disclosure. When we transmit personal information, data is encrypted. In the unlikely event your personal information is accessed or disclosed in an unauthorized manner, we will comply with notification requirements under applicable law.

We do not knowingly sell our products or advertise directly to children under the age of 13. We also do not knowingly collect information from minors who are under 18 years of age.

Children’s privacy

We do not knowingly sell our products or advertise directly to children under the age of 13. We also do not knowingly collect information from minors who are under 18 years of age.

Changes to this policy

This privacy policy may be changed or updated. If so, the date it is changed on will be posted at the top of this page.

How to contact us

If you have questions about our privacy policy, please contact us by phone, email or mail:
Phone: 1-855-4DORMEO (Select 2 for Customer Service)
Email: customer.info@dormeona.com

Mail:
Dormeo Octaspring
1901 10th St.
Suite 500
Plano, TX 75074

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