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Warranty

WARRANTY CLAIMS

To submit a warranty claim, DORMEO requires the following documentation to be sent by email to customercare.na@dormeona.com:

15 Year Limited Mattress Warranty (NEXT-G Line)

Mattresses: 120G, 130GX, 220G, 230GX, 240GXZ, 330GX, 330GXZ, 340GXZ, 120L, 220L, 320L

10 Year Limited Mattress Warranty (NEXT-G Classic Line)

Mattresses: C120 Firm, C120, C130GX, C140GXZ

10 Year Limited Mattress Warranty (Classic Line)

Mattresses: DreamyBED, CelestialBED, HeavenlyBED

25 Year Limited Mattress Warranty (Dolcé & Sérénité Lines)

Dolcé Mattresses: SimplicityBED, PurityBED, VitalityBED, AffinityBED, LongevityBED, TranquilityBED, HarmonyBED, FelicityBED

Sérénité Mattresses: restBED, blissBED, luxeBED, zenBED

We believe we've created the world's most comfortable mattress without compromising quality, support, or the environment.

Our years of research have resulted in a new technology with only the best qualities of memory foam and metal springs, and none of their drawbacks'a TRUE HYBRID' BED! You will enjoy more comfort, fall asleep faster, spend more time in deep REM sleep and wake up feeling refreshed. That's the DORMEO' difference'the next generation of mattress.

DORMEO North America provides a twenty-five (25) year express limited warranty for its DORMEO' Octaspring' Mattresses (the 'Warranty Period') which commences ninety (90) days after the original date of delivery. In our sole discretion and option during the Warranty Period, we will repair or replace the original purchaser's DORMEO' Octaspring mattress if it is defective due to faulty workmanship or materials, subject to the limitations described in this warranty. An original proof of purchase receipt or online warranty registration is required for any and all warranty claims.

25 Year Warranty prorated schedule:

Year 0-10 100% guarantee No repair or replacement fees are incurred
Year 11 90% guarantee Pay 10% of repair or replacement cost
Year 12 84% guarantee Pay 16% of repair or replacement cost
Year 13 78% guarantee Pay 22% of repair or replacement cost
Year 14 72% guarantee Pay 28% of repair or replacement cost
Year 15 66% guarantee Pay 34% of repair or replacement cost
Year 16 60% guarantee Pay 40% of repair or replacement cost
Year 17 54% guarantee Pay 46% of repair or replacement cost
Year 18 48% guarantee Pay 52% of repair or replacement cost
Year 19 42% guarantee Pay 58% of repair or replacement cost
Year 20 36% guarantee Pay 64% of repair or replacement cost
Year 21 30% guarantee Pay 70% of repair or replacement cost
Year 22 24% guarantee Pay 76% of repair or replacement cost
Year 23 18% guarantee Pay 82% of repair or replacement cost
Year 24 12% guarantee Pay 88% of repair or replacement cost
Year 25 6% guarantee Pay 94% of repair or replacement cost

 

For the first ten (10) years of the Warranty Period, at our option, we will replace or repair defective workmanship or materials at no cost, other than all one-way shipping (see Shipping and Handling section) to the original purchaser. However, during years 11 through 25 of the Warranty Period, any repair or replacement guarantee will be subject to a prorated cost schedule that will be applied either to the repair or replacement cost. One-way shipping and handling costs are the responsibility of the original purchaser FOR ALL WARRANTY CLAIMS.

THIS WARRANTY IS APPLICABLE ONLY TO THE ORIGINAL PURCHASER OF THE DORMEO' OCTASPRING MATTRESS FROM AUTHORIZED RETAILERS AND DIRECT FROM DORMEO' NORTH AMERICA. THE ORIGINAL PURCHASE RECEIPT OR A PROPERLY REGISTERED DORMEO' OCTASPRING MATTRESS WARRANTY IS REQUIRED FOR ANY WARRANTY CLAIM. MATTRESSES PURCHASED FROM UNAUTHORIZED THIRD-PARTY RESELLERS, OR OTHER NON-AUTHORIZED SELLERS (INCLUDING, BUT NOT LIMITED TO, SALES VIA EBAY INC., AMAZON.COM, INC., ETC.), SHALL RENDER THE WARRANTY NULL AND VOID IN ITS ENTIRETY. THIS WARRANTY DOES NOT APPLY TO FLOOR MODELS OR 'DEMOS.' DORMEO' NORTH AMERICA SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. THE FOREGOING WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE MADE HEREUNDER OTHER THAN THE WARRANTY DESCRIBED HEREIN.

All warranty claims must be submitted in writing to DORMEO North America describing the nature of the alleged defect, and, in addition, must be accompanied by photographic evidence of the alleged defect, and proof of purchase or warranty registration. This information will be used for evaluation purposes by DORMEO North America, in its sole discretion. Failure to provide the foregoing materials may result in rendering the Warranty null and void in DORMEO North America's sole discretion.

DORMEO' Octaspring' mattresses are designed to work on a firm, solid-surface, non-spring foundation or adjustable bed base that is structurally capable of supporting the weight of purchaser's DORMEO' Octaspring mattress and user(s). This limited warranty and other performance warranties are based on tests conducted on 'sets' that consist of our mattresses and our foundations/adjustable bed bases. THEREFORE, IF PURCHASER USES INAPPROPRIATE FOUNDATIONS, BOX SPRINGS, ADJUSTABLE BED BASES, OR BED FRAMES WITH THIS MATTRESS, SUCH USE WILL VOID THIS LIMITED WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DORMEO' Octaspring may require purchaser to provide proof of the quality of the foundation, adjustable bed base, or bed frame used in conjunction with the mattress if purchaser makes a claim under this limited warranty. DORMEO' Octaspring reserves the right to invalidate this limited warranty if the foundation is determined, in DORMEO' Octaspring's reasonable discretion, to be inadequate.

20 Year Limited Mattress Warranty (Dormeo Octaspring Line)

Mattresses: 5500, 6500, 8000, 8500, 9500

Mattress Warranty Does Not Apply To:

Mattress Warranty is Deemed Null and Void When:

PLEASE RETAIN A COPY OF YOUR WARRANTY AND ORIGINAL SALES RECEIPT FOR FUTURE REFERENCE.

Additional Information

If the original mattress model is not available at the time of repair or replacement, DORMEO North America reserves the right to offer an alternative model of equal quality or value, in its sole discretion.

If an individual's body impression found in a DORMEO' Octaspring' mattress is 3/4 of an inch or more in depth and IS NOT associated with use of an improper or unsupportive foundation (or other misuse), it may be covered by the warranty. However, mattress dimensions (length and width) have a '2% tolerance due to elastic components. This tolerance is considered normal and does not constitute a defective mattress and is not subject to a warranty claim, whether after short- or long-term use of the mattress.

In the event of an authorized product repair or replacement, the Warranty Period will not be renewed or extended following the repair or replacement. In short, a repaired or replaced mattress does not reset or in any way alter the Warranty Period duration in connection to subsequent warranty claims, if any.

Mattress Cover Limited Warranty

The mattress cover provided with the mattress is warrantied for one (1) year from the original date of purchase to be free of defects in the material or workmanship. DORMEO North America will replace or repair a cover at its option within the one year period at no cost to the original purchaser, excluding return shipping costs.

5 Year Pillow Warranty

DORMEO' provides a 5 year warranty for all pillows and guarantees the quality of materials and workmanship within the warranty period. The removable knit pillowcase is provided with a 1 year warranty for quality and workmanship. DORMEO' will replace or repair the pillow or pillowcase due to faulty workmanship or material defects at no charge during the warranty period, subject to the limitations for this warranty. DORMEO' will cover all related costs for repair or replacement of the product to the original purchaser. All transportation costs will be the responsibility of the purchaser. This warranty is valid from the date of the product purchase and valid for 5 years. Warranty can be claimed by the original proof of purchase or our on-line warranty registration. In the event of a warranty claim, repair or replacement the warranty will not be renewed or extended, but will continue from original purchase date. This warranty does not cover: Normal product wear and tear as determined in our sole discretion; the occurrence of mold; Shipping/transportation costs; Staining or issues relating to the pillow being used or stored in an unsuitable or unsanitary condition; or issues arising from the failure to follow use and care tags on the product.

Shipping and Handling Fees

The original purchaser is responsible for all one-way shipping and handling fees when returning the mattress or removable mattress cover to DORMEO North America for any and all warranty claims.

 

THE REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL DORMEO' OCTASPRING BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, OR FOR ANY DIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR LOSS TO THE FULL EXTENT THAT THESE DAMAGES MAY BE DISCLAIMED BY LAW.

Some states do not allow the limitation or exclusion of incidental or consequential damages, or limitation on the length of an implied warranty, and so the above limitations or exclusions may not apply to you. This limited warranty gives you specific legal rights that vary from state to state, and you may have other rights which may vary from state to state.

Foundation and Pillows

DORMEO' Foundation and Pillows do not offer a trial and are not returnable.

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