Frequently Asked Questions
Why do we require that you use your Dormeo® Product for a minimum of 30 nights?
We know you will love your new Dormeo® product, but it isn't uncommon for it to take your body a bit of time to adjust to sleeping on a new surface. Some people are lucky and love it from night one but others may experience a bit of stiffness or soreness for the first few mornings. We want you to be fully satisfied with your product and ask that you give it a minimum 30-night trial before being eligible to return it within our 100-night, risk free trial. Give your body and your new Dormeo® time to adjust to each other and we are confident you will fall in love!
How can I contact customer service?
Anytime by email: CustomerCare@Dormeo-na.com
What is the shipping cost for Dormeo® Products?
We offer free shipping and returns (unless you are in Hawaii or Alaska...we still love you and want you sleeping better too, but there is a small shipping fee of $60 for pillows and toppers and $100 for mattresses). All products ship from California via Fedex and should arrive to you in 5-7 days.
How long does it take Dormeo® Products to ship?
Our products ship from California via FedEx. Shipping times are currently 5-7 days but we always hope to get it to you faster!
Do your toppers or mattresses work on an adjustable base?
Absolutely! Yes! Our toppers AND mattresses work wonderfully on adjustable bases. The high density memory foams and all-foam Octaspring Technology perfectly adapts and conforms to the shape of the adjustable base all while continuing to cradle and support your body.
What states are taxes applied to for my Dormeo® Products?
Sales tax will be applied to California, Tennessee, and Texas.
What is the warranty for the Dormeo® Toppers and Mattresses?
We completely stand behind our products and your happiness is our first priority so we give you 10 year limited warranty on our toppers and mattresses for your peace of mind.
How thick is the Octasmart® Plus Topper?
The Octasmart® Plus Topper is 3” thick. It starts with high density memory foam followed by our Octaspring® Technology layer. They combine perfectly to cradle your body and offer superior support creating an unbelievably comfortable sleep space!
What are the size dimensions for Dormeo® Toppers and Mattresses?
We follow all standard US sizing: (W x L) in inches**
Twin 38" x 75"
Twin XL 38" x 80"
Full 54" x 75"
Queen 60" x 80"
King 76" x 80"
Cal King 72" x 84"
**measurements are approximate with a 2% differential allowed.
What is the package size and weight of the Octasmart® Plus Topper?
Twin 14.6”L x 14.6”W x 20.5”H; 15 lbs
Twin XL 14.6”L x 14.6”W x 20.5”H; 16 lbs
Full 14.6”L x 14.6”W x 28.4”H; 20 lbs
Queen 14.6”L x 14.6”W x 30.7”H; 24 lbs
King 14.6”L x 14.6”W x 39.4”H; 30 lbs
Cal King 14.6”L x 14.6”W x 37.4”H; 30 lbs
What is the size dimensions for the Dormeo True Evolution Pillow?
The True Evolution Pillow is 5” Height x 16” Width x 24” Length.
Why is staying cool so important for a good night's sleep?
Staying cool is vital to good sleep. Your body temperature naturally falls in the evening, signaling that it’s time for bed. A lower temperature also tells your body to produce melatonin, the sleep hormone.
There’s no doubt that you get better sleep when you’re cool and comfortable (not hot and sweaty). The American Sleep Foundation has even recognized temperature as the #1 disrupter of sleep.
What makes our topper, mattresses and pillows cooler than others on the market?
Our Dormeo® mattresses, topper and pillows feature our patented Octaspring® technology which is 8x more breathable than foam products. This natural airflow allows you to sleep cooler. We don’t use surface chemicals (which lose their cool once you’re on them) or put holes in our foam (which flatten out when you lay down) like other companies do in order to help you sleep at a healthy, cool temperature.
Where is your company located?
Dormeo's home office is located in Houston, TX. We also have manufacturing facilities in Nashville, TN and in Phoenix, AZ. All of our product ships from our logistics partner in California.
Are Dormeo® Mattress, Topper, and Pillow covers machine washable?
If you want to freshen up your Dormeo® Topper or Pillow - you can remove the cover and wash it.
Are Dormeo® Mattresses, Topper, and Pillows hypo-allergenic?
Yes! Our products are hypoallergenic and latex free. All of our foams are Certipur Certified meaning they are free from harmful chemicals. Our mattresses, topper and pillows are a healthy sleep space so you can rest easy!
I’ve heard Dormeo® has a lower carbon footprint than other mattresses. Is that true?
Yes, it is. Due to our Octaspring® Technology, our products use 50% less materials creating less waste and no metals which is better for the environment.