Dormeo USA

Frequently Asked Questions

Why do we require that you use your Dormeo® Product for a minimum of 30 nights?

It generally takes that amount of time for your body to adjust to sleeping on a proper support surface. We want you to be fully satisfied with your product and ask that you give it a minimum 30-night trial before being eligible to return it within our 100-night risk free trial.

How can I contact customer service?

Customer Care department 9:00am to 6:00pm Monday through Friday, EST 1-888-392-9125 Anytime by email: CustomerCare@Dormeo-na.com

What states are taxes applied to for my Dormeo® Products?

Sales tax will be applied to California, Tennessee, and Texas.

What is the warranty for the Dormeo® Toppers and Mattresses?

We completely stand behind our products and your happiness is our first priority so we give you 10 year limited warranty on our toppers and mattresses for your peace of mind.

How thick is the OCTAsmart® Plus Topper?

The Octasmart Plus Topper is 3” thick. It starts with a full inch of high density memory foam followed by our Octaspring Technology layer. They combine perfectly to cradle your body and offer superior support creating an unbelievably comfortable sleep space!

What are the size dimensions for Dormeo® Toppers and Mattresses?

We follow all standard US sizing: (W x L) in inches

Twin 38" x 75"

Twin XL 38" x 80"

Full 54" x 75"

Queen 60" x 80"

King 76" x 80"

Cal King 72" x 84"

Where do you manufacture?

Dormeo manufactures products in the USA (Nashville and Phoenix), Canada, Europe and China. All products are engineered to meet US Certipur regulations which means there are no dangerous chemicals or off-gassing.

How long does it take Dormeo® Products to ship?

Our shipping times are currently 5-7 days but we always hope to get it to you faster! We want you sleeping better as soon as possible!

Are Dormeo® Mattress, Topper, and Pillow covers machine washable?

If you want to freshen up your Dormeo® Mattress, Topper or Pillow - you can remove the cover and wash it.

Are Dormeo® Mattress, Topper, and Pillow covers hypo-allergenic?

Yes! Our hypo-allergenic, ULTRA breathable top cover adds luxury to our mattresses, toppers, and pillows to enhance air circulation and wick away moisture.